Refresh issue still not resolved

Ticketclosed

Hollowmere Care Group: documents · Refresh issue still not resolved

Refresh completed but new data did not appear in dashboard layer. Root cause was bug in dashboard connector. Issue took 7 days to resolve from first report.

Priority high

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What happened

What this says

Current to 11 Oct 26

Refresh completed but new data did not appear in dashboard layer. Root cause was bug in dashboard connector. Issue took 7 days to resolve from first report.

Problem: Refresh appeared to complete on 23 Jul 2026 but Hollowmere's dashboards continued showing stale data. Josh Fairburn reported the issue twice, and Olivia Grant initially attributed it to refresh scheduling, but then identified a bug in the dashboard connector itself.

Handling: Escalated to Kieran Walsh on 23 Jul 2026. Ticket solved on 29 Jul 2026 and closed on 2 Aug 2026. Slow first response (135 minutes) for a data freshness issue during critical operational use.

Watch: Even after the platform refresh was fixed, a second layer broke; the dashboard connector bug went undetected initially because the refresh layer appeared to work.

AI · claude-haiku-4-5-20251001 · 11 Oct 2026

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Details

Updated 9 Oct 26

Priorityhigh

Statusclosed

Categorydata_freshness

Channelemail

First response (min)135

CSAT1

Incidentinc_2026_07_refresh

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Trail

created · Josh Fairburn 22 Jul 2026 12:26
We're still seeing stale data in the dashboards. I reported this earlier and was told a fix was being deployed, but it's been over an hour and the data still hasn't updated. This is causing problems for our teams and we need this resolved urgently.
public_reply · Olivia Grant 22 Jul 2026 14:41
Hi Josh, I've reviewed both your tickets and I can see you've reported this twice. The fix was deployed but the next refresh hasn't run yet, they're scheduled for 07:00 every morning. Once it runs tonight, your data will be current. In the meantime, if you need specific data for your standup, let me know what you're looking for and I can pull it manually. Thanks, Olivia
public_reply · Josh Fairburn 23 Jul 2026 11:05
The refresh did run this morning but the dashboards are still showing data from earlier this week. This doesn't seem right. Can someone actually look at what's in the system now?
internal_note · Olivia Grant 23 Jul 2026 15:56
Josh reports dashboards still stale after refresh. Checked, refresh completed but new data not appearing in dashboard layer. Bug in the dashboard connector. Escalating to Kieran.
status_change · Olivia Grant 29 Jul 2026 17:26
status_change · 2 Aug 2026 23:59

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BB-Demo is a fictional company; every organisation and person here is invented. B-Brain is the tool. Built by site/build_site.py from the site tree, data as of Fri 9 Oct 2026. Help & Support

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B-Brain is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the brain is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask Brain in the header. Type a question, or pick one of the examples.

Search the brain finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
Ask Claude copies your question and opens the B-Brain Claude Project, where Claude answers from the same data using the B-Brain tools and cites the pages it used.

The site itself does not call an AI model; answers in Claude come from the same figures you see here.

What the data covers

Data	Records
Organisations	75
People at customers	290
BB-Demo staff	40
Calls	784
Email threads	1,169
Support tickets	449
Documents	477
Deals	117
Invoices	101
Events	49
News items	56

Data as of Fri 9 Oct 2026. Text marked AI was written by the brain from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BB-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Brain is the tool that reads its data.

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