Query performance

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Hollowmere Care Group: documents · Query performance

Josh asked whether slow query performance on large datasets was normal. Support explained performance varies with data volume; customer accepted the explanation.

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What this says

Current to 11 Oct 26

Josh asked whether slow query performance on large datasets was normal. Support explained performance varies with data volume; customer accepted the explanation.

Problem: Queries on large incident and contact datasets taking longer than expected. Handling: Support set expectation that performance scales with data volume. Customer indicated they can live with current speeds. Watch: This is healthy expectation-setting, not a problem. No service issue indicated.

AI · claude-haiku-4-5-20251001 · 11 Oct 2026

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Updated 9 Oct 26

Prioritylow

Statusclosed

Categoryperformance

Channelweb

First response (min)321

CSAT5

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created · Josh Fairburn 12 May 2026 12:54
When we run searches on larger datasets, the brain takes quite a while to return results. Is there a way to speed this up, or is this normal? Performance seems a bit slow for our use case.
public_reply · Olivia Grant 12 May 2026 18:15
Hi Josh, thanks for the question. Query times can vary depending on what you're searching for and how much data you're working with. Longer waits can be normal if you're searching across a large dataset. Can you tell me more about what you're searching for and roughly how many records you're querying?
public_reply · Josh Fairburn 13 May 2026 13:21
It's mainly searches across all incidents and contact records, so quite a lot of data. I can live with the speed for now. Just wanted to check it wasn't something we were doing wrong on our end!
status_change · Olivia Grant 8 Jun 2026 17:06
status_change · 12 Jun 2026 23:59

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BB-Demo is a fictional company; every organisation and person here is invented. B-Brain is the tool. Built by site/build_site.py from the site tree, data as of Fri 9 Oct 2026. Help & Support

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Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
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Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the brain is built and where each figure comes from.
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Data	Records
Organisations	75
People at customers	290
BB-Demo staff	40
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Support tickets	449
Documents	477
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Invoices	101
Events	49
News items	56

Data as of Fri 9 Oct 2026. Text marked AI was written by the brain from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

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