Dashboards not updating

Ticketclosed

Wrenfield Property Management: documents · Dashboards not updating

Nightly refresh failed after upstream API change, leaving data stale; root cause identified and fix applied for next refresh.

Priority high

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What happened

What this says

Current to 11 Oct 26

Nightly refresh failed after upstream API change, leaving data stale; root cause identified and fix applied for next refresh.

Problem: Nightly refresh did not complete, leaving data stale since the previous morning. Hugh had a presentation the next day requiring current figures.

Handling: Olivia identified upstream API change within 34 minutes and Ewan applied fix in production. Data current after next refresh.

Watch: Enterprise customer with tight timeline expects SLA on data freshness.

AI · claude-haiku-4-5-20251001 · 11 Oct 2026

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Details

Updated 9 Oct 26

Priorityhigh

Statusclosed

Categorydata_freshness

Channelemail

First response (min)34

CSAT5

Incidentinc_2026_07_refresh

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Trail

created · Hugh Fenton 21 Jul 2026 17:07
The dashboards haven't refreshed since yesterday morning. We're still seeing data from before the nightly refresh and it's affecting our reporting. Can you look into what happened?
public_reply · Olivia Grant 21 Jul 2026 17:41
Hi Hugh, thanks for reporting this. Just so I've got this right, the nightly refresh didn't complete and your data is stale. I'm looking into this now.
public_reply · Hugh Fenton 22 Jul 2026 11:19
Correct. We have a presentation tomorrow using these figures so this is urgent. What's the timeline to fix?
internal_note · Olivia Grant 22 Jul 2026 12:42
Root cause identified: upstream API changed. Applied fix in production. Data will be current after tonight's refresh.
status_change · Olivia Grant 22 Jul 2026 13:46
status_change · 26 Jul 2026 23:59

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BB-Demo is a fictional company; every organisation and person here is invented. B-Brain is the tool. Built by site/build_site.py from the site tree, data as of Fri 9 Oct 2026. Help & Support

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B-Brain is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the brain is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

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Press Ask Brain in the header. Type a question, or pick one of the examples.

Search the brain finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
Ask Claude copies your question and opens the B-Brain Claude Project, where Claude answers from the same data using the B-Brain tools and cites the pages it used.

The site itself does not call an AI model; answers in Claude come from the same figures you see here.

What the data covers

Data	Records
Organisations	75
People at customers	290
BB-Demo staff	40
Calls	784
Email threads	1,169
Support tickets	449
Documents	477
Deals	117
Invoices	101
Events	49
News items	56

Data as of Fri 9 Oct 2026. Text marked AI was written by the brain from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BB-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Brain is the tool that reads its data.

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