What happened
What this says
Current to 11 Oct 26Toby Underwood needed to export data urgently for a report. Callie Brennan explained export options from search and dashboard results and sent detailed instructions.
Problem: Customer could not find export functionality and needed it for time-sensitive reporting. Handling: BB-Demo explained that export is available from any search or dashboard via menu and offered detailed steps. Issue was solved next day. This is standard feature education.
Details
Updated 9 Oct 26Priorityhigh
Statusclosed
Categoryhow_to
Channelchat
First response (min)179
CSAT5
Helpdeskmade from
Trail
- public_reply · Toby Underwood 17 Jul 2023 09:31This is pretty urgent for us, so any quick guidance would be really helpful.
- created · Toby Underwood 17 Jul 2023 16:41Hi, our team needs to export some data from the brain for a report we're putting together. I'm not seeing an obvious export button. Can you help?
- public_reply · Callie Brennan 17 Jul 2023 19:40Hi Toby, I can help with that. You can export results from any search or dashboard. Just click the menu and choose your export format. I'll send over detailed steps. Thanks, Callie
- status_change · 22 Jul 2023 23:59
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