Repairs statuses not updating from housing system
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Calderbrook Housing Group: documents · Repairs statuses not updating from housing system
Status field mapping broke after housing system API change on Friday. Support corrected mapping and reindexed repairs records; statuses now updating correctly.
What happened
What this says
Current to 11 Oct 26Status field mapping broke after housing system API change on Friday. Support corrected mapping and reindexed repairs records; statuses now updating correctly.
Problem: After housing system update on Friday, repairs records showed as open in brain but closed in the source system. Handling: Olivia Grant identified the housing system changed its API response format and the status field mapping was not updated. Corrected mapping on BB-Demo side and ran full reindex of repairs records. Customer verified statuses were updating correctly after reindex completed.
Details
Updated 9 Oct 26Trail
created · Paul Rigby 16 Mar 2026 11:31Morning. The housing system went through an update on Friday, and since then we've got some serious mismatches. We're seeing repair records that show as closed in the housing system, but they're still coming through as open in the brain. I double-checked it this morning and pulled a sample of the affected records. Attached is the list. This needs sorting pretty quickly because we use these for tracking completion rates.- public_reply · Olivia Grant 16 Mar 2026 12:36Hi Paul. Thanks for the details. Just to be clear, the housing system shows these repairs as closed, but they're showing as open in the brain dashboards? And this started after the system update on Friday?
- public_reply · Olivia Grant 17 Mar 2026 10:13I've found the issue. The status field mapping wasn't updated when your housing system changed its API response on Friday. I've corrected that on our end and I'm running a full reindex of the repairs records right now. That should pull all the latest status changes through. Can you check the dashboard after that and let me know if the statuses look correct?
- public_reply · Paul Rigby 17 Mar 2026 13:01Thanks. I'll check once the reindex is complete and get back to you.
- public_reply · Paul Rigby 17 Mar 2026 13:36Checked it, the statuses are updating properly now. Looks good.
- status_change · 23 Mar 2026 23:59