Repairs jobs double-counted in exports

Ticketclosed

Calderbrook Housing Group: documents · Repairs jobs double-counted in exports

Paul reported about half of last week's completed repairs appearing as duplicate records in exports, blocking dashboard reporting and preventing reports to leadership. Olivia reproduced the issue and escalated to the platform team.

Priority high

made from

What happened

What this says

Current to 11 Oct 26

Paul reported about half of last week's completed repairs appearing as duplicate records in exports, blocking dashboard reporting and preventing reports to leadership. Olivia reproduced the issue and escalated to the platform team.

Problem: About half of last week's completed repairs are appearing as separate duplicate records in exports. Paul is tracking every duplicate in a spreadsheet and cannot send reports to leadership. Handling: Olivia reproduced the issue and escalated to the platform team (Ewan) for root cause analysis. This is concurrent with ticket 007-0008.

Watch: Critical functionality is broken; leadership reporting is blocked. The concurrent issues suggest a systemic data pipeline problem affecting multiple connector flows.

AI · claude-haiku-4-5-20251001 · 11 Oct 2026

AImade from

Details

Updated 9 Oct 26

Priorityhigh

Statusclosed

Categorydata_quality

Channelchat

First response (min)124

CSAT5

Helpdeskmade from

Trail

internal_note · Olivia Grant 30 Jan 2026 09:11
Repairs duplication post-upgrade. Pipeline issue, likely ingestion or deduplication logic. Escalate to Ewan for root cause analysis.
created · Paul Rigby 30 Jan 2026 09:29
Double-counted again. Repairs jobs appearing twice in the exports since the housing system upgrade. I'm tracking every duplicate, about half the jobs completed last week are showing as separate records. I've got a spreadsheet of all of them. This is breaking our dashboards and I can't send reports to leadership. Can you look into it?
public_reply · Olivia Grant 30 Jan 2026 11:33
Thanks for reporting this, Paul. I've reproduced the issue, repairs jobs from last week are definitely appearing as separate records in the exports. I'm escalating this to our platform team to investigate the data pipeline. Can you tell me what date range you're seeing the worst of it? That'll help us trace the records through the ingestion service and work out where the duplication is happening.
status_change · Olivia Grant 5 Feb 2026 16:32
status_change · 9 Feb 2026 23:59

Helpdeskmade from

BB-Demo is a fictional company; every organisation and person here is invented. B-Brain is the tool. Built by site/build_site.py from the site tree, data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Brain is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the brain is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask Brain in the header. Type a question, or pick one of the examples.

Search the brain finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
Ask Claude copies your question and opens the B-Brain Claude Project, where Claude answers from the same data using the B-Brain tools and cites the pages it used.

The site itself does not call an AI model; answers in Claude come from the same figures you see here.

What the data covers

Data	Records
Organisations	75
People at customers	290
BB-Demo staff	40
Calls	784
Email threads	1,169
Support tickets	449
Documents	477
Deals	117
Invoices	101
Events	49
News items	56

Data as of Fri 9 Oct 2026. Text marked AI was written by the brain from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BB-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Brain is the tool that reads its data.

Who to contact

Email support@b-brain.example or talk to your B-Brain account team. Tell us the page address and what looked wrong; a screenshot helps.

Ask B