Repairs job duplicates returned

Ticketclosed

Calderbrook Housing Group: documents · Repairs job duplicates returned

Duplicate records reappeared after the previous fix. Housing system made a second export change, causing deduplication key mismatch; connector logic was updated to handle the new field structure.

Priority high

made from

What happened

What this says

Current to 11 Oct 26

Duplicate records reappeared after the previous fix. Housing system made a second export change, causing deduplication key mismatch; connector logic was updated to handle the new field structure.

Problem: Duplicates returned four days after the first fix was deployed. Handling: Olivia Grant checked connector logs and found deduplication was running but the housing system made another export format change with a new field added. Deduplication key no longer matched the new structure. Connector logic was updated to handle the new field structure. Watch: Second failure in one week suggests housing system changes are frequent or inadequately documented.

AI · claude-haiku-4-5-20251001 · 11 Oct 2026

AImade from

Details

Updated 9 Oct 26

Priorityhigh

Statusclosed

Categorydata_quality

Channelemail

First response (min)151

CSAT5

Helpdeskmade from

Trail

public_reply · Paul Rigby 19 Jan 2026 10:24
Hi, the duplicates are back. Repairs jobs appearing twice again. Is the fix you put in still live, or has it been rolled back?
created · Paul Rigby 19 Jan 2026 12:54
Double-counted again. Thought we fixed this? Jobs from the housing system coming through twice. Started again yesterday. This needs to stay fixed this time.
public_reply · Olivia Grant 19 Jan 2026 15:25
Thanks for letting us know. I've checked the connector logs and the deduplication is still running. Can you give me a job reference that's currently duplicated so I can trace it through?
internal_note · Olivia Grant 21 Jan 2026 15:29
Connector dedup is live but housing system made another export change. New field added, causing dedup key mismatch. Arjun updating dedup logic to match on new field structure.
public_reply · Olivia Grant 21 Jan 2026 15:58
Root cause found. The housing system made another change to the export format last week and our deduplication key was matching on the old field. We're updating the logic to handle the new structure. Fix should be live by end of tomorrow.
status_change · Olivia Grant 23 Jan 2026 15:39
status_change · 27 Jan 2026 23:59

Helpdeskmade from

BB-Demo is a fictional company; every organisation and person here is invented. B-Brain is the tool. Built by site/build_site.py from the site tree, data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Brain is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the brain is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask Brain in the header. Type a question, or pick one of the examples.

Search the brain finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
Ask Claude copies your question and opens the B-Brain Claude Project, where Claude answers from the same data using the B-Brain tools and cites the pages it used.

The site itself does not call an AI model; answers in Claude come from the same figures you see here.

What the data covers

Data	Records
Organisations	150
People at customers	573
BB-Demo staff	48
Calls	1,382
Email threads	2,122
Support tickets	789
Documents	850
Deals	217
Invoices	187
Events	49
News items	84

Data as of Fri 9 Oct 2026. Text marked AI was written by the brain from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BB-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Brain is the tool that reads its data.

Who to contact

Email support@b-brain.example or talk to your B-Brain account team. Tell us the page address and what looked wrong; a screenshot helps.

Help Ask B