Zendesk connector status

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Lornefield Pensions Administration: documents · Zendesk connector status

Craig Paterson reported Zendesk connector showing yellow instead of green status with no error message. Callie Brennan identified connection latency and asked for more diagnostic details.

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Current to 10 Oct 26

Craig Paterson reported Zendesk connector showing yellow instead of green status with no error message. Callie Brennan identified connection latency and asked for more diagnostic details.

Problem: Zendesk connector status changed from green to yellow with no error message; Craig had verified the API key was valid. Handling: Callie responded in 301 minutes, diagnosing connection latency and asking for record count and last sync time. The ticket closed 25 Jul 2023 but the evidence does not show the resolution or root cause. Watch: Status change indicates a connector health issue; the resolution outcome is not documented.

AI · claude-haiku-4-5-20251001 · 10 Oct 2026

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Details

Updated 9 Oct 26

Prioritylow

Statusclosed

Categoryconnector_sync

Channelchat

First response (min)301

CSAT5

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created · Craig Paterson 13 Jul 2023 10:23
Hi Callie, just to flag – the Zendesk connector's showing a yellow status on the admin console this morning. No error message, just not the normal green. I've checked that the API key is still valid. Any idea what's triggering that? Regards, Craig
public_reply · Callie Brennan 13 Jul 2023 15:24
Hi Craig, that maps cleanly to a connection latency issue we've seen before. Can you tell me how many records Zendesk's showing in your connector console, and roughly when it last synced? That'll help me pinpoint the cause. Thanks, Callie
status_change · Callie Brennan 21 Jul 2023 10:02
status_change · 25 Jul 2023 23:59

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