Clarification on payment terms for our invoice

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Lornefield Pensions Administration: documents · Clarification on payment terms for our invoice

Imogen Hartley asked for confirmation of payment deadline on the first invoice. Tobias Renwick confirmed the standard terms appeared on the invoice itself. Finance team processed payment successfully.

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Current to 10 Oct 26

Imogen Hartley asked for confirmation of payment deadline on the first invoice. Tobias Renwick confirmed the standard terms appeared on the invoice itself. Finance team processed payment successfully.

Problem: Customer wanted to confirm the payment deadline before forwarding to finance. Handling: Tobias confirmed standard payment terms were on the invoice and coordinated with BB-Demo's billing team to clarify. Outcome: Imogen confirmed with finance team and payment was processed.

AI · claude-haiku-4-5-20251001 · 10 Oct 2026

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Updated 9 Oct 26

Prioritylow

Statusclosed

Categorybilling

Channelchat

First response (min)766

CSAT5

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created · Imogen Hartley 4 May 2023 13:33
Hi, we've just received the first invoice for the brain, and I want to make sure we understand the payment terms correctly before I send it to our finance team. I'm seeing a note on the invoice – can you confirm what the payment deadline is for us?
public_reply · Tobias Renwick 5 May 2023 02:19
Thanks for raising this. What you're looking at is our standard payment term. The exact deadline should be on the invoice itself. Can you tell me what date you're seeing, and I can confirm that's correct? Best, Tobias
public_reply · Tobias Renwick 8 May 2023 13:07
I've had a word with our billing team to make sure there's no confusion. To be precise, what appears on the invoice is our standard terms. Apologies if that wasn't clear on first reading. Best, Tobias
public_reply · Imogen Hartley 8 May 2023 13:31
Thanks, Tobias – that's helpful. I've confirmed with our finance team and we're all set. Best, Imogen
public_reply · Imogen Hartley 10 May 2023 14:18
Actually, just to close the loop – they've processed payment and we're good to go. Appreciate the clarification. Best, Imogen
status_change · Tobias Renwick 23 May 2023 12:57
status_change · 27 May 2023 23:59

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