Can't log in – access denied

Ticketclosed

Brackwell Freight Ltd: documents · Can't log in – access denied

New user Dean Hargreaves unable to log in with credentials provided during onboarding. Received 'user account not yet active' error. Issue resolved by 7 Dec 2023.

Priority urgent

made from

What happened

What this says

Current to 10 Oct 26

New user Dean Hargreaves unable to log in with credentials provided during onboarding. Received 'user account not yet active' error. Issue resolved by 7 Dec 2023.

Problem: Dean Hargreaves received login credentials during Starter tier onboarding but encountered 'user account not yet active' error on both the provided email and personal email addresses. This blocked access before retail customer calls were scheduled for 7 Dec 2023.

Handling: Callie Brennan gathered diagnostic information (exact error message and email addresses tested) but resolution details were not recorded in the ticket beyond closure. First response was 42 minutes, within the Starter tier 4 business hour SLA.

AI · claude-haiku-4-5-20251001 · 10 Oct 2026

AImade from

Details

Updated 9 Oct 26

Priorityurgent

Statusclosed

Categoryonboarding

Channelchat

First response (min)42

CSAT5

Helpdeskmade from

Trail

created · Dean Hargreaves 6 Dec 2023 17:31
Can't get into the brain. Keep getting access denied when I try to log in. Got the email with the login details this morning, but it's not working. I need this up and running for tomorrow morning – retail customers have calls scheduled and I've got to check their accounts before they ring in. Can you sort this out quick? Cheers
public_reply · Callie Brennan 6 Dec 2023 18:13
Hi Dean, thanks for letting me know. Just so I've got this right – you're getting access denied errors when you try to log in. What I need from you is: 1. What's the exact error message you're seeing? 2. Which email address are you using? Once I've got those details I can get this sorted for you quick as I can. Thanks, Callie
public_reply · Dean Hargreaves 7 Dec 2023 13:31
Says 'user account not yet active'. I've tried the email address from your setup email and my personal email too, nothing's working.
status_change · Callie Brennan 7 Dec 2023 17:46
status_change · 11 Dec 2023 23:59

Helpdeskmade from

BB-Demo is a fictional company; every organisation and person here is invented. B-Brain is the tool. Built by site/build_site.py from the site tree, data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Brain is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the brain is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask Brain in the header. Type a question, or pick one of the examples.

Search the brain finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
Ask Claude copies your question and opens the B-Brain Claude Project, where Claude answers from the same data using the B-Brain tools and cites the pages it used.

The site itself does not call an AI model; answers in Claude come from the same figures you see here.

What the data covers

Data	Records
Organisations	75
People at customers	290
BB-Demo staff	40
Calls	784
Email threads	1,169
Support tickets	449
Documents	477
Deals	117
Invoices	101
Events	49
News items	56

Data as of Fri 9 Oct 2026. Text marked AI was written by the brain from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BB-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Brain is the tool that reads its data.

Who to contact

Email support@b-brain.example or talk to your B-Brain account team. Tell us the page address and what looked wrong; a screenshot helps.

Ask B