Dashboard performance after refresh
Ticketopen
Fenmoor Specialty Underwriting: documents · Dashboard performance after refresh
Dashboard queries were slow during the morning refresh window when capacity calls were scheduled. Bethan Lister provided a cache workaround and escalated for investigation. Ticket remains open.
What happened
What this says
Current to 10 Oct 26Dashboard queries were slow during the morning refresh window when capacity calls were scheduled. Bethan Lister provided a cache workaround and escalated for investigation. Ticket remains open.
Problem: The capacity dashboard loaded slowly between 07:00 and 09:00 after the nightly refresh, impacting operations when capacity calls were scheduled the following morning.
Handling: Bethan Lister clarified the issue, provided a hard refresh cache workaround, and escalated the query performance lag to Arjun Nair for investigation. First response was 342 minutes (priority normal, so no SLA applies).
Watch: The ticket remains open and the deadline for capacity calls has passed. Confirm whether the cache workaround resolved the issue or whether query optimization is still needed. Peak-hour dashboard responsiveness is critical to customer operations.
Details
Updated 9 Oct 26Trail
created · Callum Reid 7 Oct 2026 08:50Dashboard performance after the refresh. Pages are sluggish between 07:00 and 09:00 when capacity providers are asking about capacity and claims. They're fine later in the morning. Urgent tomorrow – we've got capacity calls from 10:00. What's the root cause and when can you fix this?- public_reply · Callum Reid 7 Oct 2026 12:45Chasing this – refresh finishes fine, but the dashboards are slow to load. Capacity calls at 10:00 tomorrow and we need them responsive by then. What have you found so far?
- public_reply · Bethan Lister 7 Oct 2026 13:06Thanks for flagging this, Callum. Just so I've got this right – you're seeing sluggish dashboard loads in the 07:00 to 09:00 window after the refresh, but they're fine later in the day? Can you tell me: 1. Is this affecting all dashboards or specific ones? 2. Same network and device each time you see it? I'll have a look at the logs now and come back to you. Bethan
- public_reply · Bethan Lister 7 Oct 2026 14:32I've picked this up. The refresh finishes as expected, but there's a query performance lag on the capacity dashboard. I've looped in Arjun to investigate the query plan. Can you try a hard refresh (Ctrl+Shift+R) to clear the cache while we look into this? That sometimes helps. I'll follow up tomorrow. Thanks, Bethan
- internal_note · Bethan Lister 7 Oct 2026 16:15Query lag on capacity dashboard during refresh window. Query plan suspected. Escalated to Arjun for investigation and fix. Customer on cache workaround.