Underwriting dashboard returning empty results
Ticketclosed
Fenmoor Specialty Underwriting: documents · Underwriting dashboard returning empty results
On 24 Nov 2025, Callum Reid reported that submissions and claims queries on the bordereaux dashboard returned no data. Bethan Lister requested diagnostics. Callum reported the issue cleared overnight, with normal data appearing the next morning.
What happened
What this says
Current to 10 Oct 26On 24 Nov 2025, Callum Reid reported that submissions and claims queries on the bordereaux dashboard returned no data. Bethan Lister requested diagnostics. Callum reported the issue cleared overnight, with normal data appearing the next morning.
Problem: Two dashboard queries stopped returning data on the morning of 24 Nov 2025, blocking capacity-provider report preparation due the next day.
Handling: Bethan asked Callum to isolate the issue by testing other queries and checking raw data. The problem resolved automatically overnight.
Watch: Intermittent query failures that self-resolve may indicate query load, data refresh timing, or transient backend issues. No root cause identified in this ticket. Monitor for recurrence.
Details
Updated 9 Oct 26Trail
created · Callum Reid 24 Nov 2025 08:33A couple of the underwriting queries aren't pulling any data this morning – they were working fine on Friday. The bordereaux summary dashboard is showing nothing for the submissions query and the claims activity query. I've refreshed and tried running them again but they're still coming back blank. By when can you fix this? I need to pull together the capacity provider oversight reports tomorrow and I can't do that without the data.- public_reply · Bethan Lister 24 Nov 2025 20:15Hi Callum, just so I've got this right – both the submissions and claims activity queries on the bordereaux dashboard are returning empty results. Can you try running a different query on that dashboard to see if it's affecting all of them or just those two? And can you check if the data is showing in the raw data view? That'll help me narrow down where this is happening. Thanks, Bethan
- public_reply · Callum Reid 25 Nov 2025 10:14Bethan – checked again this morning and everything's back to normal. The bordereaux dashboard is returning the right data now, submissions included. Seems to have cleared itself overnight. Let me know if you need anything else.
- status_change · 8 Dec 2025 23:59