Mark Ellwood

Person

Mark Ellwood is a Client Services Manager and non-admin platform user at Marlstone Legal since 1 Apr 2025. He is a steady, practical user who raises most of the support tickets. He is a user and day-to-day contact, not a decision-maker on the record.

made from

Who they are

Insight

Current to 11 Oct 26

Mark Ellwood is a Client Services Manager and non-admin platform user at Marlstone Legal since 1 Apr 2025. He is a steady, practical user who raises most of the support tickets. He is a user and day-to-day contact, not a decision-maker on the record.

Role: Client Services Manager in London, CRM role user, platform user created 2025-04-01, not an admin. He appears in one call, one email thread and five tickets.

Influence: He coordinates his team's training and reports colleague access problems, so he acts as a working lead for his team. The evidence does not show him signing or negotiating anything, and no deals are linked to him.

Watch: His tickets cover stale client records on 14 Oct 2025, a colleague denied access on 8 Jan 2026 whose resolution is unconfirmed, and missing call data on 19 Jun 2026. Together they point to data completeness and permissions as his concerns.

AI · claude-sonnet-5-5 · 11 Oct 2026

AImade from

CRM records

Organisation	Title	Role	Email
Marlstone Legal	Client Services Manager	user	mark.ellwood@marlstone.example

CRMmade from

Activity

19 Jun 2026ticketMissing call data in client records Mark Ellwood, Olivia Grant
19 Feb 2026eventBB-Demo webinar Alice Brewer, Richard Thorne, Nadia Osei, Mark Ellwood, Emma Haworth, Ruth Ackroyd, Graham Rowntree, Ilse de Graaf, Eva Mulder, Shane Keane, Ed Eccles, Nicole Sullivan, Kevin Simmons, Justin Simmons+11
8 Jan 2026ticketColleague getting access denied on shared report Mark Ellwood, Olivia Grant
20 Nov 2025eventBB-Demo webinar Alice Brewer, Harriet Gale, Mark Ellwood, Emma Haworth, Nathan Booth, Wayne Entwistle, Marloes Hendriks, Gráinne Lynch, Ida Mortensen, Brodie Kennedy, Luke Kershaw, Fiona Ibbotson, Fiona Fairclough+10
14 Oct 2025ticketClient records showing stale data Mark Ellwood, Bethan Lister
1 Aug 2025ticketHow do I export dashboard data? Mark Ellwood, Bethan Lister
3 Jun 2025callMarlstone Legal / BB-Demo – Training Laura Penhaligon, Mark Ellwood, Emma Jagger
27 May 2025email_threadTraining session Laura Penhaligon, Mark Ellwood
15 May 2025eventBB-Demo webinar Sofia Marchetti, Ravi Atherton, Elliot Allott, Neil Entwistle, Ravi Riley, Mark Ellwood, Craig Holt, Johan Berglund, Henry Calloway, Neha Kapoor, Marie Goossens+8
14 Apr 2025ticketAdding team members and setting roles Mark Ellwood, Bethan Lister

CRMmade from

BB-Demo is a fictional company; every organisation and person here is invented. B-Brain is the tool. Built by site/build_site.py from the site tree, data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Brain is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the brain is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask Brain in the header. Type a question, or pick one of the examples.

Search the brain finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
Ask Claude copies your question and opens the B-Brain Claude Project, where Claude answers from the same data using the B-Brain tools and cites the pages it used.

The site itself does not call an AI model; answers in Claude come from the same figures you see here.

What the data covers

Data	Records
Organisations	75
People at customers	290
BB-Demo staff	40
Calls	784
Email threads	1,169
Support tickets	449
Documents	477
Deals	117
Invoices	101
Events	49
News items	56

Data as of Fri 9 Oct 2026. Text marked AI was written by the brain from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BB-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Brain is the tool that reads its data.

Who to contact

Email support@b-brain.example or talk to your B-Brain account team. Tell us the page address and what looked wrong; a screenshot helps.

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