Hollie Grieve

Hollie Grieve is a London Customer Success Manager who joined on 2 Mar 2026 and carries four accounts. Hollowmere and Copperwick are growing in use but both need value proof. Calderbrook and Lindqvarn renewals are unresolved in the evidence.

Role: Hollie is a Customer Success Manager in London, reporting to Sofia Marchetti, hired on 2 Mar 2026. She runs check-ins, QBRs and renewal notices for her accounts.

Book: Four accounts, led by Hollowmere Care Group, then Copperwick Logistics, Lindqvarn Retail and Calderbrook Housing Group. HR and the counts show nine calls attended, nine email threads and no tickets assigned.

Evidence: Seventeen reads of her calls and threads are available. Adoption is rising at Hollowmere and Copperwick, while Lindqvarn and Calderbrook have finance or strategy questions about value.

Now: Copperwick's CFO wants a one-page ROI before renewal talk, and Hollowmere wants a freshness credit check and a sponsor introduction before 1 Apr 2027. Calderbrook is reviewing the brain against an in-house build, and the evidence does not show the Lindqvarn renewal outcome.

AI · claude-sonnet-5-5 · 11 Oct 2026