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Esther Quaye

Staff

Customer Success Manager · customer_success · reports to Sofia Marchetti · left 2026-01-30

Esther Quaye was a London Customer Success Manager who left BB-Demo on 30 Jan 2026. Her accounts need a successor, led by Saltdean Hart, Calderbrook and Merriott Lyle. Several carried open renewal or value questions.

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Insight

Current to 12 Oct 26

Esther Quaye was a London Customer Success Manager who left BB-Demo on 30 Jan 2026. Her accounts need a successor, led by Saltdean Hart, Calderbrook and Merriott Lyle. Several carried open renewal or value questions.

Role: Esther Quaye was a Customer Success Manager under Sofia Marchetti from 3 Mar 2025 until 30 Jan 2026. She ran QBRs, check-ins and renewal conversations for customers.

Book: HR counts show 20 calls attended, 20 recorded calls, 21 email threads and 5 documents authored, with 0 tickets assigned. Saltdean Hart Insurance Brokers (12) and Calderbrook Housing Group (10) carried the most activity.

Evidence: Her reads show careful follow-up notes and plain handling of hard conversations, including a stated non-renewal at Saltdean Hart and a value challenge from the CFO at Lindqvarn Retail.

Now: Calderbrook had a stale connector escalation on 28 Jan 2026, two days before she left. The evidence does not show who took over her accounts or how the open items ended.

AI · claude-sonnet-5-5 · 12 Oct 2026

On record

Updated 9 Oct 26

Organisations2

Calls20

Email threads21

Deals0

Documents5

Events1

Computedmade from

Calls

Not yet analysedNo calls in the last four weeks.

Time off

From	To	Type	Days	Status
18 Dec 2025	22 Dec 2025	holiday	3	taken
8 Dec 2025	8 Dec 2025	holiday	1	taken
1 Dec 2025	2 Dec 2025	sick	2	taken
17 Oct 2025	21 Oct 2025	sick	3	taken
23 Sep 2025	23 Sep 2025	holiday	1	taken
6 Aug 2025	19 Aug 2025	holiday	10	taken
16 Jun 2025	17 Jun 2025	holiday	2	taken
11 Apr 2025	15 Apr 2025	sick	3	taken
31 Mar 2025	1 Apr 2025	holiday	2	taken

BB-Demo is a fictional company; every organisation and person here is invented. B-Brain is the tool. Built by site/build_site.py from the site tree, data as of Fri 9 Oct 2026. Help & Support

Help & Support

Help & Support

B-Brain is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the brain is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask Brain in the header. Type a question, or pick one of the examples.

Search the brain finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
Ask Claude copies your question and opens the B-Brain Claude Project, where Claude answers from the same data using the B-Brain tools and cites the pages it used.

The site itself does not call an AI model; answers in Claude come from the same figures you see here.

What the data covers

Data	Records
Organisations	150
People at customers	573
BB-Demo staff	48
Calls	1,382
Email threads	2,122
Support tickets	789
Documents	850
Deals	217
Invoices	187
Events	49
News items	84

Data as of Fri 9 Oct 2026. Text marked AI was written by the brain from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BB-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Brain is the tool that reads its data.

Who to contact

Email support@b-brain.example or talk to your B-Brain account team. Tell us the page address and what looked wrong; a screenshot helps.