How they work
Insight
Current to 11 Oct 26Dominic Hale is Support Lead in London. His recorded work is escalation handling on four accounts, led by Calderbrook Housing Group, where he commits to written updates on stale or late data. The evidence does not show how the fixes ended.
Role: Dominic is Support Lead in the support department in London. He reports to Sofia Marchetti and started on 6 Jan 2025.
Book: The counts show 4 calls attended, 4 recorded calls and 1 email thread, with no tickets assigned. Calderbrook Housing Group carries the most activity, followed by Veldmaat Payments, Hollins Tarrant and Brakkevoort Logistics.
Evidence: All five reads are escalations or complaints about stale or late data. In each, Dominic is the one who commits to written updates, for example daily updates to Veldmaat Payments after the 28 Jul 2026 call.
Now: He is the named owner of update commitments on all four accounts. The evidence does not show whether the underlying fixes landed or how the credit questions were answered.
On record
Updated 9 Oct 26Calls
Time off
| From | To | Type | Days | Status |
|---|---|---|---|---|
| 23 Nov 2026 | 23 Nov 2026 | holiday | 1 | booked |
| 6 Nov 2026 | 12 Nov 2026 | holiday | 5 | booked |
| 2 Oct 2026 | 5 Oct 2026 | holiday | 2 | taken |
| 2 Sep 2026 | 4 Sep 2026 | holiday | 3 | taken |
| 9 Aug 2026 | 17 Aug 2026 | holiday | 6 | taken |
| 20 Apr 2026 | 24 Apr 2026 | holiday | 5 | taken |
| 8 Dec 2025 | 10 Dec 2025 | holiday | 3 | taken |
| 3 Dec 2025 | 5 Dec 2025 | holiday | 3 | taken |
| 10 Oct 2025 | 10 Oct 2025 | sick | 1 | taken |
| 22 Aug 2025 | 29 Aug 2025 | holiday | 5 | taken |
| 19 Aug 2025 | 19 Aug 2025 | holiday | 1 | taken |
| 1 Aug 2025 | 13 Aug 2025 | holiday | 9 | taken |
| 9 May 2025 | 9 May 2025 | holiday | 1 | taken |