Daniel Okafor

Daniel Okafor is a London Customer Success Manager carrying twelve accounts, most heavily Fenmoor Specialty Underwriting and Lornefield Pensions Administration. Open items now include Fenmoor's value case, the Dunholm renewal and a Lornefield win-back.

Role: Daniel is a Customer Success Manager in London, hired on 6 Mar 2023 and reporting to Sofia Marchetti. He is the day-to-day contact for customers on adoption, check-ins, QBRs and renewal notices.

Book: He carries twelve accounts, led by Fenmoor Specialty Underwriting with 77 activity and Lornefield Pensions Administration with 46. The counts show 113 calls attended, 111 email threads and 21 documents authored, with no tickets assigned.

Evidence: Recent reads show Fenmoor questioning value and refresh reliability, Dunholm Precision challenging renewal price against falling use, and Brindlecote Insurance Brokers showing a Growth upsell lead.

Now: Several promised follow-ups are owed, and the evidence does not show them sent. These include Fenmoor's written ticket causes and one-page value view, and a named commercial contact for its new lines.

AI · claude-sonnet-5-5 · 11 Oct 2026