Renewal and a time to talk

Dear Nigel, Thank you for your time on our recent call. Just so we're aligned, your Growth subscription runs to 21 Nov 2025, so the renewal conversation needs to start soon. I'd like to be open with you. Usage from the account executives and the claims team has dipped over the last quarter, and I would rather we talk about that properly than let the renewal arrive as a surprise. I've logged what Zoe told me about the team being stretched, and I'd like to understand what would make the brain more useful to your people day to day. Could we find half an hour in the next couple of weeks, by phone or in person, whichever you prefer? Zoe is welcome to join if that helps. Many thanks, Esther

Esther, Thanks for your note. Happy to talk, but give me a ring rather than send long emails, I'm out of the office a good deal. I'll be straight with you: what's the bottom line? I have £39,600 a year going out for 40 licences and I'm not sure the team is making use of them. The clients come first and I need to see it earning its keep before I put my name to another year. Let's speak early next week if you can. Regards, Nigel