Training session for the customer success team

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Hamza Akhtar proposed a training session for the customer success team on their own distributor accounts. Tyrell Haynes welcomed the use of real accounts and suggested Tuesday, pending who can attend.

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Hamza Akhtar proposed a training session for the customer success team on their own distributor accounts. Tyrell Haynes welcomed the use of real accounts and suggested Tuesday, pending who can attend.

Ask: Hamza offered an hour of hands-on training using the team's own accounts, covering tickets, usage and renewal call notes, and saving frequent questions.

Customer view: Tyrell was positive and said real accounts are what the team wants. Some of the team are travelling on the Wednesday.

Next: Tyrell is to confirm attendees, and Hamza to fix the Tuesday slot.

AI · claude-sonnet-5-5 · 11 Oct 2026

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Updated 9 Oct 26

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First message2026-05-20

Last message2026-05-22

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Hamza Akhtar 20 May 2026 13:39
to Tyrell Haynes
Hi Tyrell, Priscilla mentioned you will be one of the main people asking the brain questions day to day, so I'd like to run a hands-on training session with you and the rest of the customer success team. The plan is to work on your own distributor accounts rather than a generic demo: pulling up tickets, usage and renewal call notes for one account together, and then showing you how to save the questions you ask most often. It would take about an hour. Could you suggest a couple of times next week that suit you and your colleagues? Best, Hamza
Tyrell Haynes 22 May 2026 16:02
to Hamza Akhtar
Hi Hamza, Thanks, that sounds good. Using real accounts is exactly what we want. Tuesday or Wednesday next week would be best for most of us, mornings Boston time if you can manage it with the time difference. A couple of the team are on the road visiting distributors on Wednesday, so Tuesday is probably safer. I'll confirm who can attend once I've checked with them. Cheers, Tyrell

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