Following up on your support ticket

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Carrowkeel Software: documents · support

Olivia Grant followed up on a support ticket after a fix and an overnight refresh. Siobhán Nolan confirmed everything looks right, said the team has used it a lot this month, and asked for the ticket to be closed.

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What was said

What this says

Current to 11 Oct 26

Olivia Grant followed up on a support ticket after a fix and an overnight refresh. Siobhán Nolan confirmed everything looks right, said the team has used it a lot this month, and asked for the ticket to be closed.

Ask: Olivia asked Siobhán to check the results and said she would close the ticket if they were right. She asked for the agency group if anything still looked odd.

Customer view: Siobhán apologised for the delay, confirmed the fix, and thanked BB-Demo for sorting it quickly.

Next: Olivia can close the ticket. The thread does not name the ticket category.

AI · claude-sonnet-5-5 · 11 Oct 2026

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The thread

Updated 9 Oct 26

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Messages2

First message2025-12-05

Last message2025-12-10

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Messages

Olivia Grant 5 Dec 2025 15:50
to Siobhán Nolan
Hi Siobhán, Just a quick follow-up on the ticket you raised with us. The fix is in place on our side and the data has refreshed overnight as expected, so I believe you should be seeing the correct results now. Could you check when you have a moment and let me know whether everything looks right to you? If it does, I'll close the ticket. If anything still looks odd, tell me which agency group you were looking at and I'll pick it straight back up. Kind regards, Olivia
Siobhán Nolan 10 Dec 2025 14:31
to Olivia Grant
Hi Olivia, Thanks for following up, and apologies for the delay in coming back to you. I've checked and everything looks right now. The team has been using it a lot this month and nobody has flagged anything since. Please do close the ticket. Thanks for sorting it so quickly, it was much appreciated. Best, Siobhán

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BB-Demo is a fictional company; every organisation and person here is invented. B-Brain is the tool. Built by site/build_site.py from the site tree, data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Brain is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the brain is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask Brain in the header. Type a question, or pick one of the examples.

Search the brain finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
Ask Claude copies your question and opens the B-Brain Claude Project, where Claude answers from the same data using the B-Brain tools and cites the pages it used.

The site itself does not call an AI model; answers in Claude come from the same figures you see here.

What the data covers

Data	Records
Organisations	150
People at customers	573
BB-Demo staff	48
Calls	1,382
Email threads	2,122
Support tickets	789
Documents	850
Deals	217
Invoices	187
Events	49
News items	84

Data as of Fri 9 Oct 2026. Text marked AI was written by the brain from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BB-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Brain is the tool that reads its data.

Who to contact

Email support@b-brain.example or talk to your B-Brain account team. Tell us the page address and what looked wrong; a screenshot helps.

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