Training session for your customer success team

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Hamza Akhtar proposed a remote training session on asking the brain questions. Siobhán Nolan replied after a delay, wanting one session soon for most of the customer success team and two support colleagues, focused on one agency group over time.

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Current to 11 Oct 26

Hamza Akhtar proposed a remote training session on asking the brain questions. Siobhán Nolan replied after a delay, wanting one session soon for most of the customer success team and two support colleagues, focused on one agency group over time.

Ask: Hamza proposed about an hour and a half, using Carrowkeel Software's own agency groups as examples. He noted 40 licensed users and offered a second group later.

Customer view: Siobhán agreed to one session to start, mornings, and asked for coverage of a single agency group over time, which she expects to use most.

Next: Hamza owes her a slot. A second session depends on how the first goes.

AI · claude-sonnet-5-5 · 11 Oct 2026

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Updated 9 Oct 26

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First message2025-09-25

Last message2025-09-30

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Hamza Akhtar 25 Sep 2025 12:31
to Siobhán Nolan
Hi Siobhán, Following our recent call, I'd like to get a training session in the diary for your customer success team. The aim is to walk through asking questions of the brain across tickets, renewals and usage, using your own agency groups as the examples, so it feels relevant from the first minute. I'd suggest about an hour and a half, run remotely, sometime next week. It would help to know who from your side should be there and whether you would rather split it into two shorter sessions. You have 40 licensed users, so I'm happy to repeat it for a second group later if that is easier. Could you send me a couple of slots that suit you? Thanks, Hamza
Siobhán Nolan 30 Sep 2025 15:34
to Hamza Akhtar
Hi Hamza, Sorry for the slow reply, it has been a busy few days here. Thursday or Friday this week would be best for us, mornings if possible. I think one session is fine to start, with most of the customer success team and probably two people from our support side. We can see how it goes and do a second one if people want more. One thing I'd really like covered is how to look at a single agency group over time, since that is what we will use most. Let me know which slot works for you. Thanks, Siobhán

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BB-Demo is a fictional company; every organisation and person here is invented. B-Brain is the tool. Built by site/build_site.py from the site tree, data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Brain is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the brain is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask Brain in the header. Type a question, or pick one of the examples.

Search the brain finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
Ask Claude copies your question and opens the B-Brain Claude Project, where Claude answers from the same data using the B-Brain tools and cites the pages it used.

The site itself does not call an AI model; answers in Claude come from the same figures you see here.

What the data covers

Data	Records
Organisations	150
People at customers	573
BB-Demo staff	48
Calls	1,382
Email threads	2,122
Support tickets	789
Documents	850
Deals	217
Invoices	187
Events	49
News items	84

Data as of Fri 9 Oct 2026. Text marked AI was written by the brain from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BB-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Brain is the tool that reads its data.

Who to contact

Email support@b-brain.example or talk to your B-Brain account team. Tell us the page address and what looked wrong; a screenshot helps.

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