Kickoff scheduling
Email thread Carrowkeel Software: documents · cs
Hamza Akhtar and Aoife Mulcahy agreed a kickoff call for Tuesday at 10:00. Aoife will bring support and IT colleagues. Hamza said no system access is needed before the call. Logistical thread with a positive customer tone.
What was said
What this says
Current to 11 Oct 26Hamza Akhtar and Aoife Mulcahy agreed a kickoff call for Tuesday at 10:00. Aoife will bring support and IT colleagues. Hamza said no system access is needed before the call. Logistical thread with a positive customer tone.
Ask: Hamza proposed a one-hour kickoff to agree which systems to connect first, so the brain can read support tickets, renewals and product usage per agency group. He also asked for a note of the agency groups Aoife most wants to see first.
Customer view: Aoife accepted the slot at once and offered to bring people who know the ticket and product usage data. She asked about admin access early to avoid losing a day.
Next: Hamza to send the invite and follow up in writing with the access list after the call.
The thread
Updated 9 Oct 26Messages
Hamza Akhtar 15 Aug 2025 11:53Hi Aoife, Welcome aboard. I am the implementation consultant for Carrowkeel and I will be running your kickoff. Your Growth subscription runs for forty licensed users, so we will want to agree early who gets access first. Could we find a time next week for a kickoff call, about an hour? I would suggest Tuesday at 10:00 or Wednesday at 14:00. On the call we will go through which systems we connect first, so the brain can read support tickets, renewals and product usage per agency group. If you could bring whoever owns the support and product usage data on your side, that will help. Best, Hamza
Aoife Mulcahy 15 Aug 2025 13:51Hi Hamza, Grand, let's do it. Tuesday at 10:00 works for me. I will bring someone from our support team who knows the ticket data, and I will ask a colleague in IT who looks after the product usage side. One question: do you need admin access to our systems before the call, or is that for the call itself? I would rather get that sorted over the weekend than lose a day next week. Thanks a million, Aoife- Hamza Akhtar 15 Aug 2025 16:34Hi Aoife, Tuesday at 10:00 it is, I will send the invite shortly. No access needed before the call. We will cover on the call what we need and who grants it, and I will follow up in writing afterwards with the list so there is no ambiguity. The one useful thing beforehand is a short note of which agency groups you most want to see first. Have a good weekend. Best, Hamza