Follow-up on the Growth proposal
Email thread Carrowkeel Software: documents · sales
Conor Daly, Chief Financial Officer, asked whether the £53,800 includes implementation and wants payment terms written into the order form. Sophie Ling confirmed separate lines and written terms, with a draft ahead of 1 Aug 2025.
What was said
What this says
Current to 11 Oct 26Conor Daly, Chief Financial Officer, asked whether the £53,800 includes implementation and wants payment terms written into the order form. Sophie Ling confirmed separate lines and written terms, with a draft ahead of 1 Aug 2025.
Ask: Conor wants the total confirmed as including implementation, the two parts shown separately, and payment terms in writing rather than agreed on a call.
Customer view: he is careful and neutral, and will judge the order form when it arrives. He has not committed.
Next: Sophie confirmed the Growth subscription and one-off implementation fee will be separate lines. Aoife Mulcahy was asked for roles to name for onboarding, and the thread shows no reply from her.
The thread
Updated 9 Oct 26Messages
Sophie Ling 30 Jun 2025 13:03Hi Aoife, Conor, Thanks for your time on the call. As promised, here is where we landed on the proposal for Carrowkeel. The proposal is for the Growth tier, so customer success can read support tickets, renewals and product usage per agency group in one place. The total deal value is £53,800, which covers the Growth subscription and the one-off implementation fee. We are pencilling in 1 Aug 2025 as the target for getting the paperwork done, though that is a plan rather than a deadline. Two things from me: could you each let me know if anything in the proposal needs changing, and Conor, is there anything your side you would like to see in the order form before it is drawn up? Speak soon, Sophie Sophie Ling Account Executive, BB-Demo
Conor Daly 1 Jul 2025 09:57Sophie, Thanks. Two questions before I go further. Is the £53,800 the total including implementation, as you say, and will the order form show the two parts separately? I would also like the payment terms written into it, not agreed on a call. Let's check the order form when it comes. Conor- Sophie Ling 2 Jul 2025 14:11Hi Conor, Aoife, Yes, the £53,800 is the total deal value: the Growth subscription plus the one-off implementation fee. The order form will list them as separate lines, and the payment terms will be written in, so there is nothing left to a conversation. I will send a draft ahead of 1 Aug 2025 so you have time to read it properly. Aoife, if you have a view on who else in customer success should be named for onboarding, send me their roles and I will pass it to the implementation team. Thanks, Sophie