What was said
What this says
Current to 11 Oct 26Sophie Ling proposed a demo on Carrowkeel's own data. Aoife Mulcahy accepted a Thursday afternoon slot after a slow reply and asked to see usage by agency group and upcoming renewals first, tickets second.
Ask: Sophie asked for an hour with Aoife and colleagues from customer success, and for the agency groups to load first.
Customer view: Aoife accepted and set the agenda. Usage by agency group and the soonest renewals matter most to her, with tickets lined up against usage if time allows.
Next: the thread is mainly logistical, but it shows what the customer values. The demo should lead with usage and renewals.
The thread
Updated 9 Oct 26Messages
- Sophie Ling 13 Jun 2025 17:08Hi Aoife, Thanks again for the time on our last call. As promised, I'd like to set up the demo on your own data, so you can see which agency groups are drifting on usage and what your support tickets say about them. Would next week work for you, ideally with a couple of your colleagues from the customer success team there too? Thursday afternoon would suit us best, but I can move around your diary. It would take about an hour. If you can tell me which agency groups you would most like to see, I'll make sure we load those first. Best, Sophie
- Aoife Mulcahy 17 Jun 2025 08:51Hi Sophie, Sorry for the slow reply, it was a busy few days. Thursday afternoon is grand, let's do it. Please include the two colleagues from my team on the invite and I'll tell them to hold the slot. One thing for the session: show me the usage by agency group first, and the renewals coming up soonest. That is the bit I care about most, which agencies are at the edge and which are doing well with the new features. The support tickets can come second. If there is time, I would like to see how those line up with the usage. Thanks a million, Aoife