Following up on your support request

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Pentreath Cold Chain: documents · support

Olivia Grant said a change made on BB-Demo's side should load excursion tickets and orders in the pharmaceutical client view. Wes Jago on 5 Sep 2025 said it is better but not fixed, and some of his team have stopped using it when numbers look off.

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Current to 11 Oct 26

Olivia Grant said a change made on BB-Demo's side should load excursion tickets and orders in the pharmaceutical client view. Wes Jago on 5 Sep 2025 said it is better but not fixed, and some of his team have stopped using it when numbers look off.

Ask: Olivia asked Wes to check the client view and send a screenshot if anything is still out of step.

Customer view: Wes finds it better but not convincing. One pharma client still shows an excursion ticket without its order, with a contract review due next week, and he asked whether the overnight refresh picked up everything.

Next: Confirm the state of the overnight refresh and the missing order.

AI · claude-sonnet-5-5 · 11 Oct 2026

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Updated 9 Oct 26

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Messages2

First message2025-09-04

Last message2025-09-05

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Messages

Olivia Grant 4 Sep 2025 14:05
to Wes Jago
Hi Wes, I wanted to follow up on the support request you raised with us. We have made a change on our side and the pharmaceutical client view should now be loading the latest excursion tickets and orders alongside each contract review. Could you take a look when you have a moment and let me know whether it matches what you expect? If anything still looks out of step, a screenshot of the client page would help me trace it quickly. Thanks, Olivia Support Engineer, BB-Demo
Wes Jago 5 Sep 2025 09:43
to Olivia Grant
Hi Olivia, Thanks for the follow-up. I had a look first thing and it is better, but I am not fully convinced. One of my pharma clients still shows an excursion ticket without the matching order, and I have a contract review with them next week, so I do not want to walk in unsure of what I am looking at. I have attached nothing yet as I wanted to check it was not just me. Can you confirm whether the overnight refresh has picked up everything? A few of the team have stopped bothering with it when the numbers look off, which is a shame. Regards, Wes

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