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Onboarding session: getting a date in the diary

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Logistical email from Hamza Akhtar proposing two onboarding sessions, a Snowflake working session and a shorter one with account managers and merchant risk. There is no customer response in the thread.

What was said

What this says

Current to 11 Oct 26

Logistical email from Hamza Akhtar proposing two onboarding sessions, a Snowflake working session and a shorter one with account managers and merchant risk. There is no customer response in the thread.

Ask: Hamza wants a clear morning with Jonas for the EU region setup, the role the brain runs under and the connector order. He also asks for a short list of existing roles ahead of that session.

Customer view: none recorded, as Jonas Albrecht does not reply in this thread.

Next: Jonas is asked which mornings next week are quiet, with Tuesday or Wednesday preferred. Elena Novak is copied and can join the second session.

AI · claude-sonnet-5-5 · 11 Oct 2026

The thread

Updated 9 Oct 26
Typecs
Messages1
First message2026-03-13
Last message2026-03-13

Messages

  1. Hamza Akhtar
    Hamza Akhtar 13 Mar 2026 10:12
    to Jonas Albrecht
    Hi Jonas, Thanks for your time on the call earlier this week. As promised, here is what I would like to book for the onboarding sessions, so you can see where your team's time goes. First session: a working session with you on the Snowflake side. We walk through the EU region set-up, confirm which role the brain runs under, and agree the order we connect the first sources. Realistically it needs a clear morning, and I would rather not rush it. Second session: a shorter one with the merchant account managers and the merchant risk team, so they see their own merchants in the brain before we go wider. I know you do not like touching production on a Friday, so I have not proposed anything before Monday. Could you tell me which mornings next week are quiet for you? Tuesday or Wednesday would suit me best, but I can move. One ask ahead of the first session: a short note of the roles you already have in place for the account, so I can match against them rather than guess. No need for anything formal, a list is fine. Elena Novak is copied in on our side of the plan, so she knows where we are, and she is happy to join the second session if that helps. Best, Hamza Hamza Akhtar Implementation Consultant, BB-Demo

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