Onboarding: user rollout and next check-in

Hi Jonas, A quick note to close out the week. Both connectors are loading, and the nightly refresh has completed ahead of the morning start on the last few business days. The next step is the user rollout. You have 40 licensed users, and so far only one or two people are logging in, which is normal at this stage but not where we want to end up. I would like to agree a timetable with you for bringing in the merchant account managers first, then merchant risk. Could we find half an hour next week to settle the order and who is going to be the first group? Elena, your customer success manager, will pick it up with you after onboarding finishes, so it would help to hand her a clear plan. Have a good weekend. Best, Hamza

Hamza, Sorry for the delay, a pipeline fix took most of my week. On the rollout: I checked the load history and the records are coming through as expected. That part is fine. The users are a business decision, not mine. Account management will want a say on who goes first, and merchant risk will want to see their own data before they trust it. I can do tomorrow afternoon for half an hour. If a user list has to be provisioned, that is a schema change on our side and goes through the normal route, so it needs a few days. Jonas

Hi Jonas, Thanks, and no problem at all. Tomorrow afternoon would be Friday, so let's not do that. I will ask the account management lead for a name for the first group and come back to you early next week with a proposed order. I will include the provisioning steps in the plan so your team can raise the change in good time, and I will copy Elena in once it is agreed. Best, Hamza