Connector setup: timing

Email thread

Logistical thread about timing the first connector, the CRM, with the helpdesk to follow. Jonas Albrecht confirms the load history is clean and agrees to Wednesday late afternoon, with the CRM admin to be on hand.

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Current to 11 Oct 26

Logistical thread about timing the first connector, the CRM, with the helpdesk to follow. Jonas Albrecht confirms the load history is clean and agrees to Wednesday late afternoon, with the CRM admin to be on hand.

Ask: Hamza proposes connecting the CRM first, then the helpdesk, one at a time, checking load history between each.

Customer view: Jonas agrees with one at a time and says the load history is clean. The CRM admin sits in another team, and Jonas treats their attendance as that team's call.

Next: an invite for 16:30 on Wednesday, CRM only. Hamza will move it if the CRM admin cannot attend.

AI · claude-sonnet-5-5 · 11 Oct 2026

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Updated 9 Oct 26

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First message2026-02-24

Last message2026-02-24

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Hamza Akhtar 24 Feb 2026 08:42
to Jonas Albrecht
Morning Jonas, Following the session, the Snowflake side looks ready for the first connectors. The next step is the CRM and the helpdesk, since those feed the single view of each merchant that the account managers and merchant risk will share. Would you be free later this week to do the first one together? I would rather do them one at a time and check the load history between each, so we can see that records are arriving before we add the next source. Thanks, Hamza
Jonas Albrecht 24 Feb 2026 10:35
to Hamza Akhtar
Hamza, One at a time is correct. I checked the load history from yesterday and it is clean, so no objection there. Thursday is gone, I have a change window for something unrelated. Wednesday late afternoon, or early next week. Not Friday, obviously. The CRM admin sits in another team. I will ask them to be on hand for the service user. That is their call, not mine. Jonas
Hamza Akhtar 24 Feb 2026 11:30
to Jonas Albrecht
Jonas, Wednesday late afternoon works for me, so I will send an invite for 16:30 and keep it to the CRM only. The helpdesk can follow early next week once we have seen the first load run through. If the CRM admin cannot make it, tell me and we will move it rather than push on without them. Thanks, Hamza

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