Senior contact for Delancey Haig: finding a time
Email thread Delancey Haig: documents · sales
Saskia Mendes asked for a senior BB-Demo voice and admitted adoption is below where she wants it, with a handful of people carrying most usage. Sofia Marchetti offered a call; a named sponsor is Enterprise only.
What was said
What this says
Current to 11 Oct 26Saskia Mendes asked for a senior BB-Demo voice and admitted adoption is below where she wants it, with a handful of people carrying most usage. Sofia Marchetti offered a call; a named sponsor is Enterprise only.
Ask: Saskia wants to know what it would take to get more of the 40 licensed users asking questions. Sofia offered to act as senior contact alongside Daniel Okafor.
Customer view: Saskia is candid and constructive. She expects Rupert Lasker to be hard to engage early because he is watching cost closely.
Next: Sofia is to send an invite for the Thursday call. The sponsor point is a plan boundary, not a Growth entitlement.
The thread
Updated 9 Oct 26Messages
Sofia Marchetti 9 Apr 2026 10:58Hi Saskia, Thank you for being so direct on our last call. I understand the concern about having a senior voice at BB-Demo who knows your account, especially with renewal approaching, and I want to deal with it properly. Let's be clear about what is on offer. A named executive sponsor is part of our Enterprise plan, not Growth, so I will not pretend it is included in what you have today. What I can do is join you myself for a conversation about where the brain is helping the client-account directors and where it is not, and be your senior point of contact alongside Daniel for the renewal. Would Wednesday or Thursday next week work for a call? Please include Rupert if you think it would help him, but that is your call. Best regards, Sofia Marchetti Head of Customer Success, BB-Demo
Saskia Mendes 14 Apr 2026 10:39Sofia, Thanks, and sorry for the slow reply. It has been a busy week. Appreciate you being straight about the sponsor point. I'd rather know. Thursday works for me. I'll ask Rupert, but I wouldn't count on him for a first conversation. He doesn't commit in meetings like that, and he is watching cost closely. To be honest, adoption is not where I want it. The directors need this, but a handful of people carry most of the usage and I can't pretend otherwise. So what I most want from the call is: what would it take to get more of the 40 licensed users actually asking questions? Can we make that simpler? Send an invite and I'll accept it. > On 9 Apr 2026, at 10:58, Sofia Marchetti wrote: > Would Wednesday or Thursday next week work for a call? Best, Saskia