Getting a check-in in the diary

Hi Saskia, I hope the year has started well for you and the team. Just to follow up on my note before Christmas: I would like to get a proper check-in in the diary. I know January is busy for a recruitment group, so I am happy to work around you. Forty minutes would be plenty, and I would be glad to include one or two of the client-account directors if you think that would help. I would like us to look at how the directors are using the brain day to day, and what would make it more useful before a client review. I have a few ideas, but I would rather hear what you are seeing first. Could you let me know a day next week that suits? I can do mornings most days. Best wishes, Daniel

Hi Daniel, Sorry, that took longer than a day. It has been a manic fortnight. Yes, let's do it. Tuesday morning next week works for me, any time before eleven. Please do bring the usage picture, because I want to be straight with you: adoption is not where I said it would be when we signed. A few directors tried it, liked it, and then drifted back to their old habits. That is on me as much as anyone. What I need is for the directors to walk into a review with the facts, without hunting for them. Can we make it simpler? Fewer pages, clearer answers. I would rather have six people using it every week than forty with a login they never touch. I will ask two of the directors to join for the second half. What did the client actually say, and what do we owe them: that is the question they care about, so let's build around it. Best, Saskia