Your renewal and next steps

Dear Rupert, I hope you are well. I am writing as your Customer Success Manager to give you notice that the Growth subscription for Delancey Haig comes up for renewal, with the current term ending on 2 Jul 2025. I have copied Priya, who looks after the commercial side, so that you have both of us in one place. You asked at the outset what you would actually be using, so let me give you the plain picture first. - Your contracted annual recurring revenue is currently £41,800, covering 40 licensed users on the Growth tier. - Usage has grown over the last quarter, and your client-account directors are making regular use of the brain ahead of client reviews. - Support has been light, with a single ticket in the last month, nothing urgent, and no invoices outstanding. The renewal we have opened on our side is shown at £44,000, and we have pencilled in 9 Jun 2025 as the date we would aim to have it settled. Priya will take you through exactly how that figure is made up and what it covers, so that nothing is a surprise. I would also like to give you the chance to look at what the brain is delivering for you before you decide anything. If it helps, Saskia and I can put together a short summary of how it has been used, and I can go through it with you in whatever format suits you best. I would rather you had the full facts in front of you than took any of this on trust. I will come back to you in a couple of weeks to see whether a conversation would be useful. In the meantime, if you have questions about the term, the users or the price, please ask me or Priya directly. Best wishes, Daniel Okafor Customer Success Manager, BB-Demo