Renewal order form for signature
Email thread Merriott Lyle Distribution: documents · sales
Lewis Kerr sent Malcolm Ridgway an Enterprise renewal order form at £127,500 excluding VAT against £116,500 today. Malcolm has not signed and asked for the difference line by line and the freshness and credit clauses.
What was said
What this says
Current to 11 Oct 26Lewis Kerr sent Malcolm Ridgway an Enterprise renewal order form at £127,500 excluding VAT against £116,500 today. Malcolm has not signed and asked for the difference line by line and the freshness and credit clauses.
Ask: Lewis wants signature by Tue 17 Feb 2026, ahead of the 27 Feb 2026 end date.
Customer view: Malcolm questions the base of the difference and how much is recurring. He also wants the freshness commitment and service credits confirmed, with the clause named.
Next: He will read the schedule on Monday and can sign by Tuesday if the answers are clear.
The thread
Updated 9 Oct 26Messages
Lewis Kerr 13 Feb 2026 15:29Dear Malcolm, I've attached the renewal order form for Merriott Lyle Distribution, Enterprise tier, for your signature. It is co-termed to your current contract, which ends on 27 Feb 2026, so there is no gap in service. To put a number on it, the order form total is £127,500, excluding VAT. The annual recurring revenue on the contract today is £116,500, and the licence stays at 200 users. The schedule at the back sets out how the total is made up and the service levels that apply, which are unchanged from the current agreement. Our target is to have it signed by Tuesday 17 Feb 2026, so the renewal is in place well ahead of the end date. If you or your legal team want to change anything in the schedule, tell me and I'll turn it round today. Kind regards, Lewis Lewis Kerr Account Executive, BB-Demo
Malcolm Ridgway 13 Feb 2026 17:04Lewis, Received. I have not signed anything yet. Two questions. First, the total of £127,500 against £116,500 today: what is the base for the difference, and how much of it is recurring? Put it in writing, line by line. Second, you say the service levels are unchanged. Confirm that the freshness commitment and the service credits are as in the current schedule. Which clause? I will read the schedule properly on Monday. If the answers are clear, I can sign by Tuesday. Malcolm Ridgway