Following up on the QBR

Hi Deepa, hi Malcolm, Thanks both for your time on the QBR call. A short note so you have the main points in writing. Here's what the numbers say: - Active users are up clearly on the previous quarter, and the rise has come from branch and credit control teams as well as head office. - Four support tickets in the last month, none of them high priority, and no overdue invoices on your account. - You have 200 licensed users, so there is still plenty of headroom for more teams. The story I'd take from this is that the brain is being used by the people who deal with trade accounts every day, not only by the systems team. That is what you bought Enterprise for. Two things from me. First, who else should have access? Deepa, you mentioned a couple of regional teams on the call, and I'm happy to look at what it would take to bring them in. Second, your contract runs to 27 Feb 2026, so let's get the next QBR in the diary and use it to start the renewal conversation properly, well ahead of the date. Malcolm, I know you prefer things in writing, so tell me if you would like the usage figures set out with the base alongside each one. Best, Amara

Amara, Thank you. Useful, and clearer than most supplier notes. Yes, put the base in writing. "Up clearly" is not a number I can take to the board. I want the active users as a share of the 200 licensed users, and the quarter it is measured against. We pay £116,500 a year. I need to see what that buys: fewer disputes left to age, fewer accounts put on stop by mistake. What does that do to debtor days? If you can show the link, I will listen. If you can't yet, say so. On extra teams, Deepa owns that. Deepa, please send Amara the list and keep me copied. I am content to start the renewal conversation early. Not a meeting about features. Figures, terms and the date. > On 7 Nov 2025, at 15:03, Amara Obi wrote: > Malcolm, I know you prefer things in writing, so tell me if you would like the usage figures set out with the base alongside each one. Malcolm Ridgway