Follow-up from our QBR
Email thread Lindqvarn Retail: documents · cs
Esther Quaye's note after the QBR: usage has grown and sits well inside the 150 licensed users, nothing is outstanding on support or invoices, and Tom Ashdown will open the renewal conversation. No customer reply in the thread.
What was said
What this says
Current to 11 Oct 26Esther Quaye's note after the QBR: usage has grown and sits well inside the 150 licensed users, nothing is outstanding on support or invoices, and Tom Ashdown will open the renewal conversation. No customer reply in the thread.
Ask: Esther Quaye asked Linnea Holm for any further sources or teams to connect, and promised Mats Eklund a usage summary to set against the year's plan ahead of the renewal on 31 May 2026.
Customer view: there is no customer response in the thread, so the customer's position on renewal is not shown.
Next: Tom Ashdown will be in touch about the renewal conversation in due course. The note gives no date for it.
The thread
Updated 9 Oct 26Messages
Esther Quaye 18 Nov 2025 13:22Hi all, Thank you for your time at the review. I've logged the main points below so we all have the same record. Where things stand - Active use of the brain has grown clearly over the last few months, and it is now well inside the 150 licensed users, so there is room for more teams if you want them. - Customer service, e-commerce and store feedback are now being read together, which was the reason you bought it. - Nothing is outstanding on support or invoices at the moment. Next steps - Linnea: if you have a list of further sources or teams you would like connected, send it to me and I'll check it against your plan. - Mats: I'll put together a short usage summary you can set against the year's plan, so you have the numbers before we talk about the renewal on 31 May 2026. - Tom is copied and will be in touch about the renewal conversation in due course. If I've missed anything or got something wrong, please say and I'll correct the note. Many thanks, Esther