What was said
What this says
Current to 11 Oct 26Matteo Ricci proposed a Thursday 10:00 demo to Natasha Pryor. She accepted, will bring colleagues including the day-to-day user, and set a condition: every number must show its source, starting with the loudest homes.
Ask: Natasha accepted the Thursday at 10:00 slot and will bring a couple of colleagues. She asked to see where each number comes from, not only the dashboard.
Customer view: She has bought this kind of tool before and will not accept a view without its source. She wants to start with the homes that shout loudest and widen later.
Next: Build the demo around per-home incidents, family and commissioner contact and fee invoices, with the source of each figure visible.
The thread
Updated 9 Oct 26Messages
- Matteo Ricci 16 Feb 2026 09:46Dear Natasha, Thank you for the conversation last week. I would like to propose a date for the demo, so that we keep to the timeline you described. We will build it around the questions you mentioned: family and commissioner contact, incidents and fee invoices, seen per home. I would suggest we start with a handful of homes, so you can judge the evidence trail for yourself before anything is rolled out wider. Would Thursday at 10:00 suit you? If someone from your team would like to attend, please do bring them. Let me know and I will send an invitation, with the agenda in writing. Best regards, Matteo
- Natasha Pryor 17 Feb 2026 08:39Matteo, Thursday at 10:00 works. I'll bring a couple of colleagues, since one of them will be the person living in it day to day. Please show us where each number comes from, not just the dashboard. I've done this before and I won't accept a view without its source. Start with the homes that shout loudest and we can widen it from there. Thanks, Natasha