What was said
What this says
Current to 11 Oct 26Marcus Bell sent Andrew Pickering formal renewal notice for the Growth subscription, term ending 30 Apr 2026. No customer response in the thread. Price discussion is left to Priya Raman.
Ask: Marcus gives formal notice of renewal and offers a usage summary for the key-account managers ahead of the commercial conversation.
Customer view: there is no customer response in the thread, so Andrew's position is not shown.
Next: Priya Raman is to come back separately on renewal terms. The notice records contracted annual recurring revenue of £48,500 and 40 licensed users, as stated in the email.
The thread
Updated 9 Oct 26Messages
- Marcus Bell 30 Jan 2026 17:58Dear Andrew, I'm writing as your Customer Success Manager to give you formal notice that your Growth subscription with BB-Demo comes up for renewal. The current term runs to 30 Apr 2026. For reference, the position on our records is: - Customer since 1 May 2024 - Growth tier, 40 licensed users - Contracted annual recurring revenue of £48,500 I've copied Priya Raman, who owns the commercial side of your account. She will come back to you separately on renewal terms, and I'll leave any discussion of price with her. From my side, I'm happy to pull together a usage summary for you and the team ahead of that conversation, so you can see what the brain has been doing for the key-account managers. If you would like anything in writing before we talk, please say and we will send it over. Kind regards, Marcus Bell Customer Success Manager, BB-Demo