Renewal order form for signature
Email thread Brannock Medical Supplies: documents · sales
Priya Raman sends the renewal order form at £48,500. Andrew Pickering, Finance Director, says it is above the £46,300 a year he understands they pay and asks for a written breakdown and who his account manager is. No signature in the thread.
What was said
What this says
Current to 11 Oct 26Priya Raman sends the renewal order form at £48,500. Andrew Pickering, Finance Director, says it is above the £46,300 a year he understands they pay and asks for a written breakdown and who his account manager is. No signature in the thread.
Ask: Andrew wants the £48,500 explained in writing against the current arrangement before he puts it forward. He also asks who his account manager is and who to call after signing.
Customer view: He is measured, not hostile, but he will not sign without clarity. Priya replies that £48,500 is the total value of the order form and £46,300 is the current contracted annual revenue.
Next: the form is still an open item, and the term ends on 30 Apr 2025.
The thread
Updated 9 Oct 26Messages
Priya Raman 23 Apr 2025 08:50Dear Andrew, Hope you're well. The renewal order form for Brannock is ready for your signature, and I'm happy to make this easy. It keeps you on the Growth tier with 40 licensed users, and the total value of the order form is £48,500. Your current term ends on 30 Apr 2025, so if we can get this over the line by Friday, you'll have no gap in service and the team can carry on as they are. Let me know if you have any questions. Best, Priya
Andrew Pickering 24 Apr 2025 09:41Dear Priya, Thank you for sending this over. Looking at it in the round, I see the figure is somewhat above what we have been paying, which I understand to be £46,300 a year. Before I put this in front of anyone for signature, I'd like it in writing what makes up the £48,500 and how it compares with the current arrangement. I'd also be grateful if you could confirm who is our account manager now and who I should call if something comes up after signing. Kind regards, Andrew Pickering- Priya Raman 25 Apr 2025 15:32Dear Andrew, Thanks for the questions, and fair ones. To put it in writing: the £48,500 is the total value of the order form, not an annual price in isolation. Your current contracted annual revenue is £46,300. The tier and the 40 licensed users are unchanged. I remain your account owner, and Marcus Bell is your CSM for day-to-day questions on how the team is using the brain. If you're comfortable, could the signed form come back to me before the term ends on 30 Apr 2025? If anything in the breakdown still isn't clear, tell me and I'll deal with it straight away. Best, Priya