Invitation: BB-Demo webinar on Thursday 16 January 2025

Email thread

Brannock Medical Supplies: documents · event

Sofia Marchetti writes to Finance Director Andrew Pickering about a dip in usage over the last quarter, ahead of renewal on 30 Apr 2025. She invites him to the webinar and a conversation. No customer response in the thread.

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What was said

What this says

Current to 11 Oct 26

Sofia Marchetti writes to Finance Director Andrew Pickering about a dip in usage over the last quarter, ahead of renewal on 30 Apr 2025. She invites him to the webinar and a conversation. No customer response in the thread.

Ask: Sofia flags the usage dip openly and invites Andrew to the webinar on Thursday 16 January 2025. She offers a conversation about what Brannock needs and puts the account contacts in writing: Priya Raman as account owner, Marcus Bell as customer success manager.

Customer view: Andrew has not replied in this thread.

Next: the usage dip should be explained before the renewal.

AI · claude-sonnet-5-5 · 11 Oct 2026

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The thread

Updated 9 Oct 26

Typeevent

Messages1

First message2025-01-07

Last message2025-01-07

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Sofia Marchetti 7 Jan 2025 17:28
to Andrew Pickering
Dear Andrew, I am writing to invite you to our online BB-Demo webinar on Thursday 16 January 2025, and to be open about why I am copying nobody else in. In the round, I have noticed that usage of the brain at Brannock has dipped over the last quarter. I do not want that to sit unmentioned until the contract comes up for renewal on 30 Apr 2025. The webinar is one way for your team to see what the platform can do for the key-account managers, but I would also welcome a conversation with you about what Brannock needs from us. To answer a question I suspect you would ask: Priya Raman remains your account owner and Marcus Bell is your customer success manager. I am their head of function and I am happy to put anything you would like in writing. Kind regards, Sofia Marchetti Head of Customer Success, BB-Demo

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