What was said
What this says
Current to 11 Oct 26Daniel Okafor opened the renewal conversation early for the 31 Jul 2025 renewal. Elliot Allott, the COO, agreed to a call but said the team is busy and only mid-May is likely. No date was fixed in the thread.
Ask: Daniel asked for a call in the next week or two to start the renewal conversation, with Nell copied as the other contact on the account.
Customer view: Elliot replied agreeably but said they are "fairly busy right now" and could find time mid-May. He raised no price, value or competitor concern.
Next: Daniel needs to propose a specific slot. The thread shows no call booked and no discussion of renewal terms.
The thread
Updated 9 Oct 26Messages
- Daniel Okafor 2 May 2025 12:34Hi Elliot, I'm reaching out about your subscription renewal, which comes up on 31 Jul 2025. I wanted to start the conversation early so we have plenty of time to discuss what's working well and what you might need for the next term. Would you be free for a call in the next week or two to kick things off? (Copying Nell here as the other point of contact on your account.) Best wishes, Daniel
- Elliot Allott 6 May 2025 16:58Hi Daniel, Sounds good. We're fairly busy right now but should be able to find time mid-May. Let me know what suits. Cheers, Elliot