Calderbrook Housing Group: documents logo

Notes from our check-in

Email thread

Calderbrook Housing Group: documents logo Calderbrook Housing Group: documents · cs

Marcus Bell sends notes from the check-in with Helen Marsden: fewer users, questions from a small group, 40 licences more than she expects to need, and reporting plans undecided. Contract matters pass to Tom Ashdown.

What was said

What this says

Current to 11 Oct 26

Marcus Bell sends notes from the check-in with Helen Marsden: fewer users, questions from a small group, 40 licences more than she expects to need, and reporting plans undecided. Contract matters pass to Tom Ashdown.

Ask: Marcus asks Helen to correct the notes. There is no customer reply in this thread, so her views are as Marcus records them.

Customer view: per the notes, Helen agreed usage is concentrated in a small group and does not expect to need 40 licensed users on current plans. Reporting plans are still being decided internally.

Next: Marcus will send usage by team with sources, and Tom Ashdown will take the contract, currently £44,000 a year.

AI · claude-sonnet-5-5 · 11 Oct 2026

The thread

Updated 9 Oct 26
Typecs
Messages1
First message2026-05-13
Last message2026-05-13

Messages

  1. Marcus Bell
    Marcus Bell 13 May 2026 11:22
    to Helen Marsden
    Hi Helen, Thanks for the call this morning. Here are my notes so you can correct anything I've got wrong. What we covered: - Usage: fewer people are logging in than a quarter ago, and most of the questions asked come from a small group. You confirmed that is about right. - Licences: you have 40 licensed users, and you said you wouldn't expect to need that many on current plans. - Support: one ticket in the last month, and nothing outstanding that you know of. - Direction: your reporting plans are still being decided internally, and you will let me know when there is a clearer picture. What happens next: - I'll send you the usage breakdown by team with the source behind each figure, as you asked. - You'll tell me which board-pack sections still rely on the brain, so we can make sure those stay accurate. - Anything about the contract itself, which currently stands at £44,000 a year, I'll pass to Tom Ashdown, who looks after it commercially, so you have one person to speak to. If you'd like another call before the end of the term on 1 Sep 2026, just say and I'll get it in the diary. Thanks, Marcus

BB-Demo is a fictional company; every organisation and person here is invented. B-Brain is the tool. Built by site/build_site.py from the site tree, data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Brain is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

How to ask

Press Ask Brain in the header. Type a question, or pick one of the examples.

The site itself does not call an AI model; answers in Claude come from the same figures you see here.

What the data covers

DataRecords
Organisations75
People at customers290
BB-Demo staff40
Calls784
Email threads1,169
Support tickets449
Documents477
Deals117
Invoices101
Events49
News items56

Data as of Fri 9 Oct 2026. Text marked AI was written by the brain from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BB-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Brain is the tool that reads its data.

Who to contact

Email support@b-brain.example or talk to your B-Brain account team. Tell us the page address and what looked wrong; a screenshot helps.

Ask B

Ask B

B-Brain · read-only