What was said
What this says
Current to 11 Oct 26Marcus Bell sends notes from the check-in with Helen Marsden: fewer users, questions from a small group, 40 licences more than she expects to need, and reporting plans undecided. Contract matters pass to Tom Ashdown.
Ask: Marcus asks Helen to correct the notes. There is no customer reply in this thread, so her views are as Marcus records them.
Customer view: per the notes, Helen agreed usage is concentrated in a small group and does not expect to need 40 licensed users on current plans. Reporting plans are still being decided internally.
Next: Marcus will send usage by team with sources, and Tom Ashdown will take the contract, currently £44,000 a year.
The thread
Updated 9 Oct 26Messages
- Marcus Bell 13 May 2026 11:22Hi Helen, Thanks for the call this morning. Here are my notes so you can correct anything I've got wrong. What we covered: - Usage: fewer people are logging in than a quarter ago, and most of the questions asked come from a small group. You confirmed that is about right. - Licences: you have 40 licensed users, and you said you wouldn't expect to need that many on current plans. - Support: one ticket in the last month, and nothing outstanding that you know of. - Direction: your reporting plans are still being decided internally, and you will let me know when there is a clearer picture. What happens next: - I'll send you the usage breakdown by team with the source behind each figure, as you asked. - You'll tell me which board-pack sections still rely on the brain, so we can make sure those stay accurate. - Anything about the contract itself, which currently stands at £44,000 a year, I'll pass to Tom Ashdown, who looks after it commercially, so you have one person to speak to. If you'd like another call before the end of the term on 1 Sep 2026, just say and I'll get it in the diary. Thanks, Marcus