Finding a time for our next check-in

Dear Helen, I hope the week has been kind to you. Thank you again for your time on our last conversation; I know the board-pack deadlines make it hard to step away. Just to close the loop on scheduling, I would like to put a check-in in the diary for the coming weeks. Nothing heavy: a short catch-up on how the brain is being used, whether the tickets your team raised have been resolved to your satisfaction, and whether anything has changed in the systems feeding it. I would also like to hear how the team is finding it, since a few of your colleagues were still getting used to the dashboards when we last spoke. Could you let me know a couple of times that suit you? Half an hour is plenty. If it is easier, I am happy to work around your calendar, and I can send an invitation as soon as you tell me what works. I'll come back to you by the end of the week with a proposed agenda so you can see what we would cover. Best wishes, Daniel Daniel Okafor Customer Success Manager, BB-Demo

Hello Daniel, Thank you for the note. A check-in would be useful. The next fortnight is busy, so Thursday afternoon or Friday morning next week would be best. Anything after 14:00 on Thursday is fine, or before 11:00 on Friday. If neither works, the week after is more open. On your questions: the tickets we raised have mostly been handled, though one of them about a source field is still waiting on something from our side, which is my doing. The team is using it, but not as widely as I had hoped. I would like to talk about that honestly rather than gloss over it. I would also like to bring the arrears figures in the board pack, as they still do not reconcile, and I will want to see the source. Kind regards, Helen