Arranging a check-in for Calderbrook

Dear Helen, I hope you are well. I am writing to arrange a check-in call about your Growth subscription, and to make sure you have a clear contact on our side while the account is being covered. To confirm, I would like the call to cover the following: First, the open support tickets and where each one stands. Second, how your teams are using the brain at the moment, including how many of your licensed users are active. Third, what you need from us before your board reporting is next due. As agreed in the earlier call, I will send written actions after the meeting. Could you let me know which day this week suits you? I will make sure that the right people from our support team are available. Kind regards, Elena

Elena, Thank you for the note, but I have to be honest about how this reads from my side. I have now been written to by a number of different people at BB-Demo in a short period, each introducing themselves and each asking for a call. I do not need another introduction. I need the figures in my board pack to reconcile. The tickets you mention are exactly the problem. The arrears and repairs numbers do not match the housing management system, and I have been asking for the source for some time without getting it. Until I have that, a general check-in is not a good use of my time or yours. If you can send me, in writing, the cause of the discrepancy and the date the data was last refreshed, I will find time on Thursday or Friday. Please do not book anything in my diary before then. Kind regards, Helen