Follow-up: QBR
Email thread Calderbrook Housing Group: documents · cs
After the QBR call, Paul Rigby says repairs jobs are still counted twice since the housing system upgrade. He adds that other teams trust old housing system reports and do not use the brain.
What was said
What this says
Current to 11 Oct 26After the QBR call, Paul Rigby says repairs jobs are still counted twice since the housing system upgrade. He adds that other teams trust old housing system reports and do not use the brain.
Customer view: Paul confirms the double-counting is still there and wants updates before the daily stand-up. He says it is the same pattern as before.
Usage: most logins are his team and Helen's, while other teams rely on old reports from the housing system because they trust them.
Next: Natalie promised a status on the ticket and a walkthrough of source tracing using real examples. Helen did not reply in this thread.
The thread
Updated 9 Oct 26Messages
Natalie Eze 29 Apr 2025 17:21Hi Helen, hi Paul, Thanks both for your time on the QBR call today. I wanted to get the follow-ups down while they are fresh, so here is how I understood them. - Repairs jobs: Paul's open ticket on jobs being counted twice since the housing system upgrade stays with our support team as the priority. I will chase it internally and come back to you with a clear status rather than a vague "working on it". - Board pack: Helen, you asked for a way to trace the headline tenant and arrears figures back to the source records, so the team can show where each number comes from. I will put together a short walkthrough of how the brain exposes the source for each figure. - Usage: we talked about the number of people actually logging in compared with the 40 licensed users. I am not drawing conclusions from that yet, but it would help to know which teams you would like to see using the brain more. Paul, if there is anything I have missed on the repairs side, or any job refs you would like attached to the ticket, please add them to this thread and I will make sure they travel with it. Helen, I know you will want to check the figures rather than take my word for it, which is exactly right. I will send the walkthrough with real examples from your own data. Kind regards, Natalie Customer Success Manager, BB-Demo
Paul Rigby 30 Apr 2025 10:51Natalie, Thanks for the summary. That's about right. On the repairs ticket, the double-counting is still there this morning. Same pattern as before: jobs raised after the upgrade show twice in the repairs dashboard. I've added the job refs to the ticket along with a screenshot of this morning's report. Any update on this would be useful before the stand-up each day, as that's when the team looks at it. On usage, most of the people logging in are my team and Helen's. Other teams use the old reports from the housing system because they trust them. Can't say more than that. Paul On 29 Apr 2025, at 17:21, Natalie Eze wrote: > Paul, if there is anything I have missed on the repairs side, or any job refs you would like attached to the ticket, please add them to this thread.