Onboarding sessions: access details and mapping check
Email thread Calderbrook Housing Group: documents · cs
Paul Rigby reports repairs jobs double-counted again in the first view and asks for a mapping update. Remaining source access is still with the customer's IT team, and Callie Brennan is checking the job refs against source rows.
What was said
What this says
Current to 11 Oct 26Paul Rigby reports repairs jobs double-counted again in the first view and asks for a mapping update. Remaining source access is still with the customer's IT team, and Callie Brennan is checking the job refs against source rows.
Ask: Callie Brennan wanted a line-by-line review of the drafted repairs mapping and written access for the remaining sources. Paul came back with job refs showing the same jobs twice and asked for an update.
Customer view: Paul is pressing for an answer on the mapping. IT has said it will send the other access details this week.
Next: Callie will compare the jobs with the source rows and has asked for the same jobs from the housing system. She will not start any further connector without written access.
The thread
Updated 9 Oct 26Messages
Callie Brennan 20 Sep 2024 15:38Hi Paul, A quick note to keep us on track after this week's session. Where we are: - the first source is connected and reading, using the access details you sent - the remaining sources are still waiting on written access from your IT team - the field mapping for repairs is drafted but not signed off Before we switch on the refresh I'd like to go through the repairs mapping with you line by line, because you know those jobs better than anyone. Could you look at the draft over the weekend and tell me anything that looks wrong? If you can get the remaining access details to me early next week, I can pencil in the next session straight after. Thanks, Callie
Paul Rigby 23 Sep 2024 09:15Callie, Looked at the draft. Repairs jobs are double-counted again in the first view. Same jobs showing twice. Job ref attached for a few of them. IT say they'll get the other access details to you this week. I'll chase. Any update on the mapping? Paul- Callie Brennan 24 Sep 2024 08:26Hi Paul, Thanks for the job refs, that's exactly what I needed. I'm going to compare those jobs against the source rows this morning, so I can tell you what the mapping is doing with them rather than guess. Two things from your side, please: - if you can, send me the same jobs as they appear in your housing system, so I can match them one for one - keep chasing IT for the remaining access, as I won't start any further connector without it in writing I'll come back to you once I've checked, and we can then agree the next session. Thanks, Callie