Catching up on how the brain is going
Email thread Lornefield Pensions Administration: documents · cs
Daniel Okafor asked how the brain is landing. Imogen Hartley said the team finds it genuinely useful, two managers ask it before trustee meetings, and she wants to discuss who else should use it.
What was said
What this says
Current to 10 Oct 26Daniel Okafor asked how the brain is landing. Imogen Hartley said the team finds it genuinely useful, two managers ask it before trustee meetings, and she wants to discuss who else should use it.
Ask: Daniel checked in on adoption and whether training needs repeating, noting that more people on the team have been using the brain.
Customer view: Imogen called it genuinely useful and said two managers now ask it before trustee meetings, which is what they hoped for. She raised extending use to others herself.
Next: Daniel to send an invitation for Thursday or Friday morning and prepare a view on additional users.
The thread
Updated 9 Oct 26Messages
Daniel Okafor 28 Jun 2023 15:03Hello Imogen, I hope you are well. I wanted to find a time for a catch-up. From what I can see, more people on your team have been using the brain in recent weeks, which is good to see, and I would love to hear how it is landing day to day. How is the team finding it? Just to close the loop on the training too, is there anything you would like us to cover again? I'll come back to you with a couple of slots if that's easiest, or you are welcome to suggest one. Best wishes, Daniel
Imogen Hartley 3 Jul 2023 13:32Hello Daniel, Good to hear from you, and thank you for the note. The team is finding it genuinely useful. Two of the managers now ask it before trustee meetings, which is exactly what we hoped for, so let's make it count and talk about who else should be using it. Thursday or Friday this week would suit me, either morning. Send me an invitation for whichever you prefer. Best, Imogen