Monday's onboarding session

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Jenna Price cancels the booked onboarding session after a client issue and asks to park it. Marcus Bell agrees, holds off rebooking and offers a shorter session or a recording.

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Current to 10 Oct 26

Jenna Price cancels the booked onboarding session after a client issue and asks to park it. Marcus Bell agrees, holds off rebooking and offers a shorter session or a recording.

Ask: Jenna asks to park the session because nobody can be spared and she does not want half the room missing.

Customer view: client work comes first, and BB-Demo training is again deprioritised. She apologises for late notice.

Next: Marcus offered a shorter version or a recording and said he can chase the tickets. No further customer reply appears in the thread.

AI · claude-sonnet-5-5 · 10 Oct 2026

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Updated 9 Oct 26

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First message2026-04-20

Last message2026-04-20

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Jenna Price 20 Apr 2026 16:38
to Marcus Bell
Hi Marcus, I'm really sorry, I've got to cancel the session we booked. A client issue landed this afternoon and nobody can be spared. I should have said sooner. Can we park it for now? The team's stretched and I don't want to waste your time with half the room missing. Thanks, Jenna
Marcus Bell 20 Apr 2026 18:11
to Jenna Price
Hi Jenna, No problem at all, client issues come first. I'll hold off on rebooking for now. When things calm down, tell me what suits and I'll fit around you. If it's easier, I can do a shorter version with just whoever's free, or a recording they can watch in their own time. In the meantime, shout if there's anything I can chase for you on the tickets. Thanks, Marcus

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