What was said
What this says
Current to 10 Oct 26Logistical thread: Marcus Bell asks Jenna Price for a review call, she offers Tuesday morning, and he books it for 10:00. Jenna says usage being up is good to hear, but raises nothing else.
Ask: Marcus wants half an hour to cover what works for the consultants and how many of the fifteen licensed users are active. He says logins and question quality are up on last quarter.
Customer view: Jenna apologises for a slow reply and says the team is stretched. She accepts a Tuesday slot and does not engage with the agenda.
Next: Marcus sends the invite for 10:00. The thread does not show the outcome of the call.
The thread
Updated 9 Oct 26Messages
- Marcus Bell 1 May 2024 11:44Hi Jenna, It's about time we had a proper review call. I've pulled the numbers and the picture is encouraging: more people are logging in than last quarter and the questions are getting more specific. Would you have half an hour in the next week or so? I'd like to cover: - what's working for the consultants - how many of your fifteen licensed users are actually active - anything you'd want us to look at Thanks, Marcus
- Jenna Price 3 May 2024 13:22Hi Marcus, Sorry for the slow reply, the team's stretched at the moment. Good to hear usage is up. Next week is a bit mad, but Tuesday morning could work if you're free. Thanks, Jenna
- Marcus Bell 7 May 2024 09:34Hi Jenna, No problem at all. Tuesday morning is fine for me. I'll book it for 10:00 and send an invite shortly. See you then, Marcus