Check-in notes

Hi Liam, Thanks for the time today. Here are my notes from the check-in so we both have the same list. What I've pulled from the numbers: - Active users are up by around a quarter on the previous quarter, and that's mostly the depot account managers you onboarded. - That's well short of the licensed users on your Growth plan, so there's plenty of room to bring more people in. - Support has been quiet. Two tickets in the last month, nothing urgent, and both were dealt with promptly. - Invoices are all up to date, so nothing to chase on our side. What you said you wanted next: - Get more of the depot managers asking the brain about delivery exceptions, not just revenue operations. - Keep spotting at-risk retail contracts early, and you mentioned the calls and tickets together view is what makes that work. What I'll do: - Put together a short usage summary by depot that you can share with the depot managers. - Set up a short walkthrough for the depot managers if that would help. Happy to jump on a call with them. Shall we book half an hour next week to go through the usage summary together? Tell me which day suits and I'll send an invite. Thanks, Marcus