What was said
What this says
Current to 10 Oct 26Nell Ashcombe invited Mark Siddall, Managing Director, to an online webinar and asked who might attend. There is no customer response in the thread.
Ask: Nell asked Mark to name who might join, and offered that he forward the invitation to those who work in the detail. She tied the session to what Brackwell said it wanted: seeing an at-risk retail contract early.
Customer view: none recorded, as Mark does not reply in this thread.
Next: Nell has said she will not chase if the invitation is not for him.
The thread
Updated 9 Oct 26Typeevent
Messages1
First message2023-11-13
Last message2023-11-13
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Messages
- Nell Ashcombe 13 Nov 2023 12:36Hi Mark, A quick one, and I'll keep it short. We're running an online B-Brain webinar on Thursday 16 November 2023. It's a walk through what the brain looks like in practice: how a team sees its accounts, its tickets and its calls in one place, and what that does for the Monday meeting. I'm mentioning it because it's close to what you told us you wanted at Brackwell. Your revenue operations people and the depot account managers want to see an at-risk retail contract early, before it turns into a complaint. The session shows how other teams do exactly that, on their own data, with nothing to install. It's online, so nobody has to travel from Trafford Park or any of the other depots. You're welcome to dial in yourself, but I suspect it's more use to the people who live in the detail day to day. Feel free to forward this to whoever you think would get the most from it. If you can, let me know by reply who's likely to join and I'll make sure they get the joining details directly. No need for a long answer, a name or two is plenty. And if it's not for you this time, that's fine. Just say so and I'll not chase. Best, Nell Nell Ashcombe Chief Executive Officer and Co-founder, B-Brain
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