Renewal conversation - finding a time
Email thread Fenmoor Specialty Underwriting: documents · sales
Richard Thorne agrees to thirty minutes early in the week but wants a simple written proposal, all-in cost and changes, before the call. He will take it to the board and will not commit on the call.
What was said
What this says
Current to 10 Oct 26Richard Thorne agrees to thirty minutes early in the week but wants a simple written proposal, all-in cost and changes, before the call. He will take it to the board and will not commit on the call.
Ask: Daniel Okafor sought thirty minutes to take Richard through the Growth renewal terms, which run to 30 Jun 2025.
Customer view: Richard is the decision-maker and is cautious. He wants the proposal in writing beforehand and says he is not in a position to commit on the call.
Next: Priya Raman's proposal must be plain and in writing before any conversation.
The thread
Updated 9 Oct 26Messages
Daniel Okafor 30 May 2025 13:59Dear Richard, Thank you for your time on our recent call. Just to close the loop on where we got to: Fenmoor's Growth subscription runs to 30 Jun 2025, and you asked to see the renewal terms set out simply before deciding anything. I'd like to find thirty minutes with you next week to take you through them. Priya Raman, who looks after the commercial side, will have the proposal ready, and I can bring a short summary of how the team has been using the brain since go-live on 1 Jul 2024. Usage has been steady and there is very little open with our support team at the moment, so I don't expect any surprises. Could you let me know which day suits you best? I'll come back to you by the end of the day with a calendar invitation once I have your preference. Best wishes, Daniel Daniel Okafor Customer Success Manager, B-Brain
Richard Thorne 30 May 2025 14:17Daniel, Thank you. Thirty minutes is acceptable. Early in the week suits me better than the end. I would ask that the proposal be kept simple: what the renewal costs us, all in, and what changes from the current arrangement. I will need to take that to the board, so I would prefer to have it in writing before we speak, not at the table. I am not in a position to commit to anything on the call itself. Regards, Richard Thorne On 30 May 2025, at 13:59, Daniel Okafor wrote: > I'd like to find thirty minutes with you next week to take you through them. > Could you let me know which day suits you best?